Terms & Conditions

Terms & Conditions Overview

This page states the terms of use (“Terms”) under which you (“You”) may use Ahtemas white labelled Mobile Application or web interfaces (collectively, “our websites and apps”). Please read them carefully as they affect Your rights and liabilities under the law. If You do not agree to these Terms, please do not register for an account or use our websites and apps.

These Terms are effective on the date they are published on our websites and apps.

Binding Agreement and Variations
Our websites and apps are provided to you for your use subject to these Terms.
These Terms form a binding agreement between you and Ahtemas Innovations Sdn.Bhd (202301025054(1518977-T). By accessing or using our websites and apps you agree to accept and be bound by these Terms. ⁠
We may update these Terms from time to time and the updated version will apply to you. Our current Terms will be accessible through our websites and apps.
If we reasonably believe that changes to these Terms will be materially detrimental to Users, we will provide a notice on our websites and / or apps 30 days prior to the changes taking effect.
If you do not wish to accept the new Terms, you should not continue to use our websites and apps. If you continue to use our websites and apps, your use will indicate your agreement to be bound by the new Terms.⁠
Your use of our Services (including our websites and apps) may be subject to other agreement(s)of our white labelled entity or partners. In the case of any conflict between these Terms and any other such agreement/s, the other agreement/s will prevail.

Registration
To register an account on our websites and apps you must be capable of entering into a legally binding contract in the country in which you live.
You must ensure that the details provided by you to us on registration (or at any time) are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details so that we can communicate with you effectively.

Password and security
When you register an account through our websites and apps you will be asked to create a password or, in the case of a Candidate account, you may register using your Google or Facebook logins or Apple ID details (“Login Details”). In order to prevent fraud, you must keep your Login Details confidential and must not disclose them or share them with anyone. You agree to immediately notify us of any unauthorised use of your Login Details or any other breach of security that is relevant to us.
If we have reason to believe that there is likely to be a breach of security or misuse of our websites and apps, we may require you to change your Login Details or we may suspend your account.
You are entirely responsible if you do not maintain the confidentiality of your Login Details. Furthermore, you are entirely responsible for any and all activities that occur within or through your account. You may change your password at any time by following the instructions in ‘Settings’. You may also delete services attached to your registration at your convenience.
If you do not maintain the confidentiality of your Login Details:
- all resulting losses or damage incurred by AiSB, or you shall be borne by you;
- you shall fully indemnify us should we suffer any loss or damage.

Intellectual Property
AISB owns all intellectual property rights associated with our websites and apps. Subject to the below paragraph, AISB retains all intellectual property rights in our websites and apps.
We do not own any pre-existing intellectual property owned by you (an example of which may be your company logo). However, you agree to provide us with a perpetual, non-transferable, royalty free licence to use your intellectual property in the products and services we provide (or make available) to you. If you withdraw this licence, we may be unable to provide certain products and services to you.
Unless otherwise expressly permitted by us, the materials and Content on our websites and apps must only be used for your personal, non-commercial purposes. You must keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for non-personal or commercial purposes any of the materials or Content on our websites and apps without prior written permission from us.
We welcome ideas and feedback from you about all aspects of our websites and apps. You agree that we may reproduce, distribute, transmit, create derivative works of, and publicly display any materials and other information (including ideas for new or improved products and services) that you submit to any public areas of our websites and apps (such as bulletin boards, forums and newsgroups) or directly to us (e.g. by email). You understand that you will not be compensated for your ideas and feedback, even if we subsequently make changes to our websites and apps (including products and services) following receipt of your ideas and feedback. If required by law, you will formally transfer any intellectual property or other rights in your ideas and feedback to us for nominal consideration.

Availability of our websites and apps
Although we aim to offer you the best service possible, we make no promise that our websites and apps will meet your requirements.
We cannot guarantee that our websites and apps will be uninterrupted, fault-free, error-free, or that our websites and apps and servers are free of viruses or other harmful mechanisms. If a fault occurs with our websites and apps, you should report it to AiSB, and we will attempt to correct the fault as soon as we can.
Your access to our websites and apps may be occasionally restricted to allow for repairs, maintenance or the introduction of new content, facilities or services. We will attempt to restore access and/or service as soon as we reasonably can.
You also understand that we cannot and do not guarantee or warrant to you that files available for downloading through our websites and apps or delivered via electronic mail through our websites and apps will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to our websites and apps for the reconstruction of any lost data.

Your use of our websites and apps
We hereby grant you a limited, terminable, non-exclusive right to access and use our websites and apps only for your personal use and/or employment purposes.

You may not use our websites and apps for any of the following purposes:
disseminating any unlawful, illegally discriminatory, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
aggregating, copying or duplicating in any manner any of the Content or information available from any of our websites and apps, including expired job postings;
reproducing any of the Content for general use;
link to any Content or information available from any of our websites and apps unless we permit otherwise;
transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
interfering with any other person’s use or enjoyment of our websites and apps; or
making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You agree not to resell or assign your rights or obligations under these Terms. You also agree not to make any unauthorised commercial use of our websites and apps.
You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction or publication tools on our websites and apps (including without limitation for the purposes of establishing, maintaining, advancing or reproducing information contained on our websites and apps on your own website or in any other publication), except with our prior written consent.

Your use of our Services – All Users agree to not:
transmit, post, distribute, store or destroy material, including without limitation Content, in violation of any applicable law or regulation, including but not limited to laws or regulations governing the collection, processing, or transfer of personal information, or in breach of our Privacy Policy;
violate or attempt to violate the security of any of our websites and apps, including, without limitation, accessing data not intended for them or logging into a server or account which they are not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures without proper authorisation, attempting to interfere with service to any user, host or network or sending unsolicited e-mails, including promotions and/or advertisements for products or services. Violations of system or network security may result in civil and/or criminal liability. We will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations;
reverse engineer or decompile any parts of any of our websites and apps;
aggregate, copy or duplicate in any matter any of the Content or information available from any of our websites and apps, including expired job postings, other than as permitted by these Terms or another agreement we have with you;
post any content or material that facilitates, promotes or endorses scams, false or misleading information or illegal activities, OR endorses or provides instructional information about illegal activities or other activities prohibited by these Terms, such as making or buying illegal weapons, violating someone’s privacy, providing or creating computer viruses or pirating media, OR promotes or endorses any political views;
post any profile, resume or apply for any job on behalf of another party;
share with a third party any login credentials to any of our websites and apps;
access data not intended for you or logging into a server or account which you are not authorised to access;
post or submit to any of our websites and apps any inaccurate, incomplete, misleading, false, not up to date biographical information or information which is not your own;
post content that contains restricted or password-only access pages, or hidden pages or images;
solicit Login Details from other Users;
delete or alter any material posted by any other person or entity;
harass, incite harassment or advocate harassment of any group, company or individual;
send unsolicited mail or email, make unsolicited phone calls or send unsolicited faxes promoting and/or advertising products or services to any User, or contact any Users that have specifically requested not to be contacted by you;
attempt to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to any of our websites and apps, overloading, “flooding”, “spamming”, “mailbombing”, or “crashing” (or similar activity);
use our Services for any unlawful purpose or illegal activity, or post or submit any content, profile, resume, or job posting that is defamatory, libelous, implicitly or explicitly offensive, vulgar, obscene, threatening, harassing, abusive, hateful, racist, illegally discriminatory, of a menacing character or likely to cause annoyance, inconvenience, embarrassment, anxiety or could cause harassment to any person or include any links to pornographic, indecent or sexually explicit material of any kind, as determined at our discretion; or
post any profile or resume which is not a genuine profile or resume and which attempts to advertise or promote products or services.

Additional Terms applicable to Candidatesthat use any of our Vertical Modules exp : CariKerja & BraderRider App.

(If you are a Candidate, this section applies to you).

We hereby grant you a limited, terminable, non-exclusive right to access and use our websites and apps only for your personal use of the CariKerja& BraderRider Moduleemployment opportunities for yourself. This authorises you to view and download a single copy of the Content or material on our websites and apps solely for your personal, non-commercial use.
When you register with any of our websites and apps, you will be asked to create an account and provide us with certain information including a valid email address.
Any Profile you submit must be accurate, complete, up to date and not misleading. The Profile requires standard fields to be completed by you. You may not impersonate another person, living or dead.
You acknowledge and agree that you are solely responsible for the form, content and accuracy of any Profile and resume, or material contained therein placed by you on our websites and apps.
You acknowledge and agree that you are solely responsible for any consequences arising from the creation of your account and the use of our websites and apps.
We reserve the right to offer third party services and products to you based on the preferences that you identify in your registration (or any time thereafter) or where you have agreed to receive such offers.
Please see our Privacy Policy for further details regarding your personal information / data. Please note, as set forth in the our Privacy Policy, we may collect certain User information and may contact Users periodically in accordance with the terms of our Privacy Policy. In addition, we reserve the right to comply, in our sole discretion, with legal requirements, requests from law enforcement agencies or requests from government entities, even to the extent that such compliance may require disclosure of certain User information. In addition, third parties may retain cached copies of User information.

You understand and acknowledge that all information provided by you, your Profile, resume, and/or other account information shall be disclosed to prospective Employers/Employees when you apply for a role.
You understand and acknowledge that you have no ownership rights in your account and that if you cancel your account or your account is terminated, all your account information, including your Profile, resumes, cover letters, saved jobs, will be marked as deleted in and may be deleted from our Databases and will be removed from any public area of our websites and apps. Information may continue to be available for some period of time because of delays in propagating such deletion through our web servers. In addition, third parties may retain saved copies of your information and Employers may still have access to your previously submitted applications through our websites and apps for a period of time.
We reserve the right to delete your account and all of your information after a significant duration of inactivity.
We give no guarantee to you of the continued availability of any particular job(s) advertised on our websites and apps and will not be liable to you should an Advertiser have filled the vacancy at any time prior to removal of the advertisement from our websites and apps. While we take efforts to ensure that jobs advertised are for actual job vacancies, we give no guarantee to you that every job advertisement represents an actual job vacancy.

User Content and submissions
You understand that all User Content is the sole responsibility of the person from which such User Content originated.
You understand and acknowledge that all information provided by you, your Profile, resume, and/or account information shall be stored in our Databases.
You understand, acknowledge and consent that all information provided by you, your Profile, resume, and/or account information may be transferred to countries outside of your location for the purposes of storing and/or processing. Please see our Privacy Policy for further details.
By submitting, posting or displaying User Content on or through our websites and apps, you grant us, subject to your privacy setting and applicable laws, a worldwide, non-exclusive, royalty-free license to reproduce, adapt, distribute and publish such User Content through our websites and apps. We will discontinue this licensed use within a commercially reasonable period after such User Content is removed from our websites and apps. We reserve the right to refuse to accept, post, display or transmit any User Content in our sole discretion.
If you post User Content in any public area of any of our websites and apps, you also permit any User to access, view, store and reproduce such User Content for personal use.
We may review and remove any User Content that, in our sole judgment, violates these Terms, violates applicable laws, rules or regulations, is abusive, disruptive, offensive or illegal, or violates the rights of, or harms or threatens the safety of, Users of any of our websites and apps. We reserve the right to expel Users and prevent their further access to our websites and apps and/or use of our Services for violating the Terms or applicable laws, rules or regulations. We may take any action with respect to User Content that we deem necessary or appropriate in our sole discretion if we believe that such User Content could create liability for us, damage our brand or public image, or cause us to lose Users.
We do not represent or guarantee the truthfulness, accuracy, or reliability of User Content, derivative works from User Content, or any other communications posted by Users nor do we endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at your own risk.

Our right to suspend or cancel your account registration
We may suspend or cancel your account registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms.
You can cancel your Candidate account registration at any time.
The suspension or cancellation of your account registration and your right to use our websites and apps shall not affect either party’s statutory rights or liabilities.
If you have anVendor account with us, the Advertising Terms of Use determine the circumstances in which we can suspend or cancel your account.

Term and Termination
These Terms will remain in full force and effect while you are a User of any of our websites and apps.
We reserve the right, at our sole discretion, to pursue all of our legal remedies, if you breach these Terms. This may include, but is not limited to:
removal of your User Content from our websites and apps;
immediate termination of your Candidate account registration;
removing or restricting your access to our websites and apps and/or any of our Services.
Even after you are no longer a User of our websites and apps, provisions of these Terms that are capable of surviving will remain in effect.

Our liability
In no event shall AiSB, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, arising out of or in connection with your use of the App or Services.

For all Ahtemas Verticals & Modules

To the maximum extent permitted by law, we are not responsible for User Content, the quality, safety or legality of the jobs or resumes posted, the truth or accuracy of the listings, the ability of Employers to offer job opportunities to Candidates or the ability of Candidates to fill job openings and we make no representations about any jobs, Profiles, resumes or User Content on our websites and apps.
We do not endorse or recommend any of the jobs, business or self-employment opportunities advertised on our websites and apps and we strongly recommend that prior to entering into any agreement with any of the Advertisers on our websites and apps, that you obtain your own independent legal, accounting, financial or taxation advice as appropriate. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through our websites and apps or on the internet generally.
We reserve the right in our sole discretion to remove any User Content including but not limited to Profiles or other material from our websites and apps from time to time (acting reasonably). We may remove User Content of an employer in accordance with the Advertising Terms of Use.
Our websites and apps also provide content from other internet sites or resources and while we try to ensure that material included on our websites and apps is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on our websites and apps, we will attempt to correct the inaccuracies as soon as we reasonably can.
Note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, underage persons or people acting under false pretences. You assume all risks associated with dealing with other Users with whom you come in contact through our websites and apps. Other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabelled or deceptively labelled. We expect that you will use caution and common sense when using our websites and apps.
Our websites and apps and Content may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness, or timeliness of any of our websites and apps or the Content. The use of any of our websites and apps and the Content is at your own risk.
Nothing on our websites and apps shall be considered an endorsement, representation or warranty with respect to any User or third party, whether in regard to its websites, products, services, hiring, experience, employment or recruiting practices, or otherwise.
While we take all due care in ensuring the privacy and integrity of the information you provide; the possibility exists that this information could be unlawfully observed by a third party while in transit over the internet or while stored on our systems or on our websites and apps. We disclaim all liability to you to the greatest extent possible pursuant to law should this occur.
If we are in breach of these Terms or have any other legal liability to you (to the extent it cannot be excluded under law), we will only be responsible for any losses that you suffer as a direct result and to the extent that they are a foreseeable consequence to both of us at the time you use our websites and apps. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
To the maximum extent permitted by law, our liability for breach of a term (whether implied or otherwise) which cannot be excluded by law, is limited at our option to either, the supply of the products or services (or the equivalent products or services) again or the payment of the cost of having the products or services supplied again.
In the event we cannot exclude liability under law, the aggregate liability of the Ahtemas Innovations Sdn.Bhd to you for all claims arising from your use of our websites and apps and/or our Services shall be limited to RM100.

Disclaimers
We shall not be liable for any loss of information howsoever caused as a result of any interruption, suspension or termination of our Services or for Content, accuracy or quality of information available or transmitted through our Services.
You acknowledge and agree that it is not our policy to exercise editorial control over and to edit or amend any data or contents of any emails or posting or any information that may be inserted or made available or transmitted to or from a third party in or through our websites and apps and/or our Services.

Third Party Websites
We may provide links and pointers to internet sites maintained by third parties from our websites and apps. Such linked sites are not under our control, and we are not responsible for the contents (including the accuracy, legality or decency) of any linked site, or any link contained in a linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the linked site. We are not responsible for the copyright compliance of any linked site. To the maximum extent permitted by law, we will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third party service provided by any third party.

Advertising and Sponsorship Policy

This Advertising and Sponsorship Policy outlines the terms and conditions for advertisers and sponsors who wish to collaborate with the lifestyle super app. The app offers a diverse range of lifestyle services such as e-commerce, food delivery, fitness, travel, entertainment, and more. Our commitment is to maintain a user-centric platform, ensuring that all ads and sponsored content align with the values and needs of our users.

Advertising Principles
Relevance: All advertisements must be relevant to the app’s services and its users. The content should enhance the user experience rather than disrupt or detract from it.
Transparency: Sponsored content must be clearly labelled as such to distinguish it from organic content. This ensures transparency and trust with our users.
Non-Intrusive: Ads should not interfere with the functionality of the app or negatively impact the user interface. Ads should complement, not hinder, the user experience.
Quality: Only high-quality advertisements that meet our design and content standards will be accepted.
User Privacy: Advertisers must comply with the app’s privacy policy, ensuring that no user data is exploited without consent.
Prohibited Content

The following types of content are strictly prohibited in advertisements and sponsored material:

Illegal or Harmful Products: Ads promoting illegal activities, products, or services.
Misleading Information: False claims, deceptive advertising, or exaggerated promises that cannot be substantiated.
Sensitive Topics: Ads that promote violence, hate speech, discrimination, or any content that may be deemed offensive.
Malicious Software: Any advertisements that contain malware, spyware, or phishing links.
Inappropriate Content: Ads containing explicit or inappropriate content, including nudity, gambling, drugs, or alcohol promotions targeted at minors.

Sponsorship Opportunities

In-App Banners: Sponsors can opt for banner placements within various sections of the app, ensuring visibility across different user journeys.

Sponsored Content: Brands can collaborate on co-branded content, such as articles, videos, or curated collections that add value to the user experience.

Exclusive Partnerships:
Brands may become exclusive sponsors of certain features or categories (e.g., food delivery, fitness, travel) for a set period.

Event Sponsorships:
In-app events or virtual experiences can be sponsored by brands to increase visibility and engagement.

Ad Placement and Format Guidelines
Placement: Ads will be placed in areas of the app where they are most relevant, such as on category pages, during checkout processes, or in recommendation feeds.

Format:
Ads may include static banners, videos, native ads, or sponsored content within articles or guides. Video ads should not auto-play with sound to avoid disturbing users.

Frequency:
Ad frequency will be managed to avoid overwhelming users. The app will limit the number of ads shown within a given time period or session.

Targeting:
Advertisers can target specific user segments based on interests, demographics, or behaviours, but must comply with user privacy policies.

User Control
Ad Preferences: Users will have the ability to control their ad preferences, opting out of certain types of ads if they wish.

Reporting: Users can report ads they find inappropriate or irrelevant, and the app will review these reports promptly.

Compliance and Accountability
Legal Compliance: All advertisers and sponsors must adhere to local laws and regulations related to advertising, consumer protection, and data privacy.

Review Process:
All ads and sponsored content will undergo a review process to ensure compliance with our guidelines before they are published on the app.

Enforcement:
Advertisers who violate this policy may face suspension or termination of their ad campaigns. Repeated violations may result in a permanent ban from advertising on the app.

Data Privacy
We prioritize user privacy and expect advertisers to follow best practices in data protection. Advertisers should not use personal data without user consent, and any data collected must comply with relevant data protection laws, including GDPR and CCPA.

Amendments to Policy
This policy is subject to periodic review and updates to reflect changing market conditions, legal requirements, and user feedback. Any changes to the policy will be communicated to advertisers and sponsors in advance.

Contact Information
For questions, clarifications, or to explore advertising and sponsorship opportunities, advertisers can contact our dedicated support team at [email address] or visit our advertising portal at [URL].

This policy ensures a balance between monetization and user experience, keeping the integrity of the lifestyle super app intact while providing value to both users and brands.

Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Ahtemas Innovations Sdn.Bhd and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from:
any User Content or other material you provide to any of our websites and apps;
Your use of any Content; or
Your breach of these Terms.
We shall provide notice to you promptly of any such claim, suit or proceeding.

Contracting Parties & Governing Law
Your contractual relationship is with Ahtemas Innovations Sdn.Bhd.
These Terms are governed by the laws of Malaysia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Malaysia.
Ahtemas Innovations Sdn.Bhd reserves the right to assign or novate these Terms (or any aspect of these Terms) to any of its affiliates without your consent. If this occurs, we may elect to amend the details in clause 19 b). We will notify you 30 days in advance of such changes.

International Use & Translations
We make no promise that materials on our websites and apps are appropriate or available for use in your location and accessing our websites and apps from territories where its contents are illegal or unlawful is prohibited. If you choose to access our websites and apps from your location, you do so on your own initiative and are responsible for compliance with local laws.
These Terms may be translated into the local language in the relevant territory. In the event of a conflict between the Terms in the English language version and the localised version, the English language version shall prevail. The localised version shall be deemed to be automatically amended to conform with and made consistent with the English language version.

Miscellaneous
You may not transfer any of your rights or obligations under these Terms to any other person. We may transfer our rights or obligations under these Terms to another business where we reasonably believe your rights will not be materially affected.
If you breach these Terms and we do not act, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms.
We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
If any of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms, and all provision not affected by such invalidity or unenforceability shall remain in full force and effect.
Any member of the Ahtemas Innovations Sdn.Bhd Group may assist in providing the relevant products and services to you.

PDPA

This Privacy Notice sets out how Ahtemas Innovations Sdn.Bhd [202301025054(1518977-T)] acronym as (“AISB”) in this document, will handle personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

1. OUR COMMITMENT TO YOU

AISB value the trust of our customers and business partners and are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein.

2. WHAT THIS PRIVACY NOTICE EXPLAINS

This Privacy Notice explains:

What kind of personal information doesAISB collect?
How AISB collect your personal information
How AISB use your personal information
When AISB disclose your personal information
How AISB secure your personal information
Access to and correction of your personal information
Transfer of your personal information
Online dealings with us

Please note that this Privacy Notice does not cover personal information collected or held by us about our Employees/Agents/Partners and is to be read subject to any overriding provision of law or contract.

3. WHAT KIND OF PERSONAL INFORMATION AISB COLLECT

Because of the nature of the business and financial transactions carried out by us, in order for us to operate in an efficient and effective manner and provide you with the best service possible, AISB may collect personal information including but not limited to:

your contact information, such as your name, race, address(es), telephone number(s), email address(es), national identification card details, passport details, occupation details, bank account information, salary range, source of funds and other relevant contact information;
contact information of other persons that are privy to your fund transfer (e.g. the beneficiary of your remittance order), such as the beneficiary’s name, address(es), telephone number(s), national identification card details, bank account information and other relevant contact information;
information relating to your transaction history with us;

information captured on security systems, including a recording of your image on Closed Circuit Television (CCTV) and a recording of your voice from calls made to us; and/or information you provide us regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.
Information required to be collected incompliance with Money Services Business Act 2011, Anti Money Laundering & Anti-Terrorism Act, 2001, Payment System Act 2003 and Financial Services Act 2012, Communication and Multimedia Act 1998 and such other laws and regulations as may be applicable from time to time.
Where you provide us with the personal information of the beneficiary of your remittance order, you confirm that you have obtained the prior consent of your beneficiary(ies) to provide us with their personal information and to view or change their information.

4. HOW DO AISB COLLECT YOUR PERSONAL INFORMATION?

AISB may collect personal information directly from you when you:

buy a product or service from us or from our authorized agents (including buying products or services online);
register for our services and/or by setting up an account with us;
process or transmit funds over the counter
subscribe to one of our publications by electronic, print or other media (for example exchange rate broadcast, newsletters and brochures);
ask us for more information about a product or service (through verbal and/or written communication);
from the financial transaction(s) you make
contact us with a query or complaint;
respond to a competition, prize draw or survey; and/or
visit or browse our website or the websites of our affiliates, authorized partners, resellers or agents.

Other than personal information obtained from you directly (as laid out above), AISB may also obtain your personal information from third parties AISB deal with or connected with you, for example from communications service providers, financial institutions, credit reporting agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted. AISB also use Closed Circuit Television (CCTV) to record footage at our premises.

5. HOW AISB USE YOUR PERSONAL INFORMATION

AISB may collect personal information from you or from the category of third parties identified above which is to be utilized for one or more of the following purposes: –

to process your order for our products or services, as well as to keep you updated with the progress of your order;
for identification and verification purposes;
to ensure the completion of your remittance order(s);
to keep you informed of our new products and services;
to contact you with offers or promotions based on your usage of our products or services (e.g. your calling and messaging activities, frequent country(ies) you remit money to, etc.)
to provide you with customer support and services;
to respond to any queries or complaints you may have about using our products or services;
to carry out research and statistical analysis, and monitor customer usage of our products and services on an anonymized basis;
to be retained for use in your future transactions with us;
to prevent and detect fraud, money laundering or any other crimes; and/or
to comply with legal and regulatory requirements.

6. DISCLOSURE OF YOUR PERSONAL INFORMATION

As a part of providing you with our products and services and the management and/or operation of the same, AISB may be required or need to disclose information about you to the following third parties:

companies and/or organizations that act as our agents, partners, service providers and/or professional advisers, and such parties as necessary to comply with legal and regulatory requirements;
financial institutions that assist us in processing and/or otherwise fulfilling transactions that you have requested (including the financial institution acting on behalf of the beneficiary of your remittance order);
our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information; and/or
other parties in respect of whom you have given your express or implied consent;
our prospective or new owners (if any) in which instance, AISB would require them to adopt a policy of similar nature to protect your personal data. subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to AISB.

7. DEFINING PERSONAL INFORMATION & Its Security

Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you that is secured by our Master Agents / KWIK Agents during the process of addressing your request for remittance or any other related means of securing the same. AISB will take all reasonable precautions to ensure your personal information is protected against unauthorized or accidental loss, misuse, modification, disclosure or destruction. However, AISB cannot warrant or guarantee the security of personal information AISB transmits online, and assume no liability for alteration, interception or misuse of information transmitted via the internet.

8. DIRECT MARKETING

AISB may use your personal information to provide you with information about our and third-party services and/or products, which may be of interest or benefit to you, except where otherwise requested by you.
In certain instances, AISB may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us. AISB take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.
If you do not wish your personal information to be utilized for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. AISB will abide by your latest written instructions to us.

9. WHAT IF PERSONAL INFORMATION PROVIDED BY YOU IS INCOMPLETE?

Where indicated (for example in registration forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, AISB may not be able to process your application or provide you with our services or products.

10. YOUR RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up to date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our branches.
AISB will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).
Should you, however, be a Member of our online KWIK Remittance Software/Application and wish to correct, delete or update your basic personal information at any time, you may do so by logging in to your account at www.ezzyremit.com and effecting the changes yourself.
Please note that AISB may have to withhold access to your personal information in certain situations, for example when AISB are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event AISB receive repeated requests for the same information. Nevertheless, AISB will notify you of the reasons for not being able to accede to your request

11. TRANSFER OF YOUR PERSONAL INFORMATION

Some or all of the information that you provide us with will be required to be transferred outside of Malaysia in order to process your fund transfers. Strict rules regarding the confidentiality and safety of your information are in place to safeguard it. The transfer of your information may be made to our databases in other countries, as well as to third parties, such as financial institutions outside of Malaysia, to be processed. It should be noted however, that not all of these countries outside Malaysia have an “adequate level of protection” for personal information, but AISB will nevertheless try to take every precaution in securing the safety of any of your personal information as outlined in this Privacy Notice.

12. INFORMATION AISB COLLECT WHEN YOU VISIT US ONLINE

If you choose to obtain information or do business with us online by visiting atwww.ahtemas.com.my. Please be informed that when you visit our website, AISB collect standard internet log information and details of visitor behavior patterns to ascertain the number of visitors to the various parts of the website. Such information is not linked to you as an individual. AISB use such information to evaluate and improve the features, guest experience and functionality of our website.

Cookies

AISB collect information about your use of our website from cookies. Cookies are packets of information stored in your mobile phone / computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the mobile phone / computer used. You are not obliged to accept cookies. If you are concerned, you can set your mobile phone / computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of the website as AISB will be unable to personalize aspects of your use of the website.

Links to Third Party websites

Please be informed that this Privacy Notice applies solely to our website and does not apply to any third-partywebsites you may access from our website. AISBis not responsible for the privacy policies or the content of such websites as they may have privacy policies independent of AISB. To determine how these third-partywebsites (e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies.

13. UPDATES TO OUR PRIVACY NOTICE

AISB may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

14. ENGLISH VERSION

In the event this Privacy Notice is translated into a language other than English, it is done solely for convenience purpose, with only the English version of this Privacy Notice being valid and binding.

15. OUR CONTACT DETAILS

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 9.00 am to 5.00pm from Monday to Friday) at the following contact points:admin@ahtemas.com.my
A current version of this Privacy Notice is available on our www.ahtemas.com.my

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